A good alerting strategy is an important prerequisite for successful operations management and the availability of mission-critical systems. But also for employee satisfaction. It’s not just about sending out alerts upon critical conditions, problems and failures at all, but more importantly, about how it is done. Here are the 5 most typical mistakes, their consequences and how to avoid them.

In buildings today, there are numerous systems that require regular maintenance or that need attention as quickly as possible if problems are detected. This applies, for example, to heating systems, air conditioning, cooling, ventilation, elevators or fire alarm systems. Modern facility management systems are able to reliably monitor such systems.

Event and alert filtering matters because alert fatigue is one of the most crucial issues in alerting and alert management. SIGNL4 implements a lightweight and effective way of filtering events. The overall process is based on alert categories. Alert categories are applied using a keyword search across the entire payload of incoming third-party events. But assigning alert categories, e.g. for alert augmentation, is not filtering.