Operations | Monitoring | ITSM | DevOps | Cloud

The Hidden Gems of ITSM: Features That Matter Most

Service management doesn't have to just be a buzzword. It can be a foundation of efficient operations where IT Service Management (ITSM) plays a crucial role in keeping businesses running smoothly. But what truly sets exceptional ITSM apart from the rest? It’s not just about having a sleek user interface — it’s about the powerful features and functionalities that operate beneath the surface, improving user satisfaction and driving operational excellence.

Streamline ESM with Ivanti

Looking to reduce escalations and accelerate resolutions? Ivanti streamlines enterprise service management so your team can focus on what matters—solving problems, not chasing them. Boost efficiency, empower your team, and elevate customer experiences—all in one place. Ready to transform your service management? Discover how with Ivanti. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Part 1: Solving the Top 10 Problems with Vulnerability Management | Security Insights, Ep. 49

We promised we'd come back with the solutions to all your vulnerability management problems, so here we are. Plus, we're counting down in unranked order *and* starting from on our list, just to keep you on your toes. Ivanti's Chris Goettl and Robert Waters will go through how you can address resource constraints, siloed tools and data, limited attack surface visibility, inaccurate view of exposures and data overload.

Revolutionizing IT, Service Management, AI powered transformations

In today's rapidly evolving digital landscape, IT service management (ITSM) is undergoing a radical transformation. Join our exclusive webinar to discover how Ivanti Neurons is leveraging artificial intelligence to redefine IT support, streamline operations, and drive unprecedented efficiency. Key Highlights: Whether you're an IT leader, service desk manager, or technology professional, this webinar will equip you with actionable insights into intelligent service management. Don't miss this opportunity to stay ahead and transform your IT support strategy.

Reduce Your Carbon Footprint: The Role of IT Asset Management

Over 40% of the information and communication technology (ICT) sector's carbon emissions are tied directly to IT assets, according to the World Bank. So, these organizations are actively seeking ways to curb their environmental impact and to reduce energy costs without sacrificing operational efficiency. One powerful yet often overlooked tool in this quest is IT Asset Management (ITAM). By strategically managing IT assets throughout their lifecycle, organizations improve their sustainability outcomes, corporate reputation and reduce energy spending.

Exposure management makes risk a business priority, Mike Riemer, Field CISO, Ivanti

How does transforming traditional vulnerability practices and help organizations more proactively protect themselves from cyber risk? Mike Riemer, Field CISO at Ivanti, shares original research from Ivanti’s 2025 State of Cybersecurity Report (report link: ivanti.com/stateofcyber) and explains the goals of exposure management for businesses and cybersecurity leaders.

Tech debt and mutual accountability, Dennis Kozak, CEO, Ivanti

Why is such a critical security concern for most organizations? And why are customers and vendors divided over who is responsible for software security? Ivanti CEO Dennis Kozak shares original research from Ivanti’s 2025 State of Cybersecurity Report (report link: ivanti.com/stateofcyber) addressing the significant challenge of tech debt and its impact on cybersecurity.

Unifying risk and business strategy, Karl Triebes, CPO, Ivanti

How do we break down silos between security and IT and move to an all-encompassing, unified view of risk? Karl Triebes, Ivanti Chief Product Officer, shares original research from Ivanti’s 2025 State of Cybersecurity Report (report link: ivanti.com/stateofcyber) highlighting how security and IT silos undermine organizations’ cybersecurity postures and make it difficult to identify and prioritize risk.

Essential Software Updates for Security

Essential Software Updates for Security Critical vulnerabilities in Chrome, Adobe products and Microsoft software are addressed through recent updates. Chrome's zero-day vulnerability is particularly noted. Adobe Acrobat and Reader fix nine vulnerabilities, while Windows 11 resolves 36, including five zero-days. Microsoft Office updates tackle ten vulnerabilities across various applications.

AI Incident Summarization in 50 Seconds

Ivanti's AI Incident Summarization feature lets your IT team catch up on the history of a given incident at the speed of GenAI, so they can help your end users solve their problems that much faster. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

AI Incident Summarization in 50 Seconds

Ivanti's AI Incident Summarization feature lets your IT team catch up on the history of a given incident at the speed of GenAI, so they can help your end users solve their problems that much faster. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Why the Common Vulnerability Scoring System (CVSS) Is Necessary - But Also Insufficient

Measuring the risks posed by vulnerabilities — to the greatest degree of accuracy — is no simple task. It’s common for organizations to use the Common Vulnerability Scoring System (CVSS) by default, to come to terms with the size and scope of vulnerabilities. But while CVSS is a useful tool, it’s not immune from its own vulnerabilities.

The Top 10 Problems with Vulnerability Management | Security Insights, Ep. 48

The Top 10 Problems with Vulnerability Management | Security Insights, Ep. 48 Vulnerability management is not for the faint of heart. The pitfalls are many, and odds are you probably have at least one of these issues. Ivanti's Chris Goettl and Robert Waters run down the list of what can get in the way of vulnerability management done well -- from attack surface visibility to data overload and resource constraints -- all with an eye on how those problems can be addressed. (Which we'll have more on next time. We promise.)

Live March 18th - Data-Driven Decisions Through Bots

Chris Goettl, Vice President of Product Management for Ivanti's Endpoint Security Products, discusses the shift from reactive to proactive strategies in security. He highlights the importance of data-driven insights and simplifying user experiences during monthly patch rollouts. An invitation is extended for a detailed discussion on March 18th, encouraging participation to explore these critical topics further.