Getting that message from a customer — "Your site is down!" — feels like a punch to the gut. Manual checks and basic scripts leave too much to chance. When every minute offline costs you money and frustrated customers, you need reliable uptime monitoring tools. But the market offers dozens of options, which can make choosing the right one challenging. This guide cuts straight to what works.

Your system just went down. Your team scrambles around frantically while customers flood your inbox with complaints. Each passing minute feels like an eternity — sound familiar? DevOps and SRE teams know this scenario all too well. Meantime to repair (MTTR) directly impacts your customer trust and company reputation. MTTR might seem simple on the surface — measure how long it takes to fix problems. But nailing this metric takes more than just tracking numbers.

Picture this: Your team is scrambling during a system hiccup. Messages fly back and forth, everyone's checking different dashboards, and no one has the full picture. Sounds familiar? That's why more companies use internal status pages as their single source of truth. These private dashboards show you everything that matters.