In this clip of The Debrief, Milly explains why incident responders don't update summaries as frequently as they should.

Recently we went live with one of our biggest product launches to date AI. And this product was unique in that it was broken up into four smaller projects:

• Related Incidents
• Suggested Summaries
• Suggested Follow-ups
• Assistant

So naturally most folks might be wondering: What were the biggest differences between these projects and what went into actually building out each of these features?

In this episode, you'll hear from Milly, who played a really critical role in the building out of Suggested Summaries, to get a peek behind the curtain.

You'll hear them chat about:

• What went into building Suggested Summaries
• What their project timelines were
• What were some of the challenges they faced
• What was it like learning the ropes of prompt engineering while building out Suggested Summaries...and a lot more

Listen to the full episode here: https://open.spotify.com/episode/3pEHUJ74VlyXdDasuIGJlr
Read Milly's blog post here: https://incident.io/blog/lessons-learned-from-building-our-first-ai-product