Resolve's Agents of IT Podcast - Avro Chatterjee at Altus Group: Technology is Always Lightspeed

In this episode of Agents of IT, we’re joined by Avro Chatterjee, Director of Site Reliability Engineering and Tools at Altus Group, to unpack what it really takes to transform IT from a service provider into a strategic business partner.

Avro shares how his team is advancing toward a “lights-out” operation through automation, observability, and self-service—achieving more than 60% automation coverage across incident response and provisioning. From early scripting days to leading a mature Automation Center of Excellence, Avro walks us through lessons learned, leadership buy-in, and how AI and automation are converging to reshape IT operations.

You’ll learn:

How to evolve IT from reactive firefighting to proactive value creation

Building an automation backlog that actually drives ROI

What “lights-out operations” really look like in practice

The role of AI in anomaly detection, triage, and self-healing systems

How governance and collaboration enable scalable automation success

Whether you’re an SRE, CIO, or automation architect, this episode offers valuable insights for teams striving toward Zero Ticket IT.

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