OnPage - Datto's Autotask PSA Integration [UPDATED] Setup, workflow creation and ticketing
OnPage partners with Datto’s Autotask PSA to convert tickets into intelligent alerts, reducing operating costs, improving response rates and SLA compliance.
In this video we show how a ticket created in Autotask can send out an alert automatically if it meets preconfigured criteria. With OnPage’s ALERT-UNTIL-READ technology, MSPs can now program alert escalation so that if the first team member on the alert list does not respond within the designated time frame, the alert escalates to the next team member, ensuring that alerts get a quick response and are not missed. The bi-directional integration gives managers access to audit trails of every notification sent out though Autotask, providing visibility to ticket progress and ticket status in real time. The data is also of critical value for post-incident reporting and analysis.