Introduction to Modern Incident Management

Introduction to Modern Incident Management

Published Oct 20, 2017

As your IT stack increases in complexity, alerts become overwhelming. OpsGenie can help.

We are changing the way ITOps and DevOps teams are responding to critical, time-sensitive issues.

In this webinar we demonstrated and discussed:

  • Best practices to dedupe and prioritize IT alerts using our rich integrations with popular monitoring tools including Datadog, SolarWinds, AWS CloudWatch, and Nagios.
  • Bidirectional connectivity with ticketing systems including Jira and ServiceNow.
  • New ChatOps capabilities, in which you can acknowledge and respond to alerts using collaboration tools such as Slack, HipChat, and Microsoft Teams.
  • New Mass Notifications Functionality and the ability to spawn instant video conferencing and teleconferencing sessions to aid in collaboration.

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