Going beyond MTTx measuring what "good" incident management looks like

Traditional MTTx metrics have long been the go-to measure for incident management effectiveness, but they often fail to provide a full picture or drive meaningful improvements. We analyzed data from over 100,000 incidents to develop new industry benchmark metrics that better define what "good" incident management looks like.

This webinar will explore the limitations of MTTx, introduce these new benchmarks, and provide a step-by-step guide for applying them in your organization. Beyond just metrics, we’ll discuss how to make real improvements that reduce stress, enhance response times, and foster continuous learning.

Read the benchmark report here: https://incident.io/good-incident-management-report