Creating a Service Level Objective

Last Thursday, our /api/cart endpoint got a lot slower. But we didn't notice, because we hadn't set up a Service Level Objective to guard its reliability and responsiveness. This video shows how to identify and create that SLO in Honeycomb.io.

00:26 - Find a Critical Business Flow

00:36 - Choose the Part my Team Controls

01:15 - Examine the Latency

01:51 - Choose a Threshold

02:20 - Create SLO

02:38 - Define a Service Level Indicator

03:28 - Configure Alerts