Build a More Effective Service Desk

Build a More Effective Service Desk

Published Mar 14, 2019

Is your service desk struggling to manage daily workflows? When your MSP is stuck in operational mode, your technicians are spending valuable business hours fighting with competing priorities, undocumented processes, and unclear escalation practices instead of ticket resolution.

Whether you’re an MSP business owner or a service desk manager looking to improve your processes, learn operational best practices to help build a more effective service desk. Patrick Albert, AVP of product management at Auvik, hosts business coach Rex Frank, CEO of Sea-Level Operations, to show you how to optimize your service desk no matter your MSP size.

In this free one-hour webinar, they’ll focus on the life of a ticket, review the triage process and people roles, and discuss key metrics for measurable, consistent performance.

You’ll learn:

  • How a more effective service desk can help your MSP scale
  • The life of a ticket (and where it can all go wrong!)
  • What to consider when building your triage, dispatch, and time entry
  • The five phases of changing operational processes

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