Grab some popcorn and catch Viraj talk about his experiences and BookMyShow's journey from its inception in the early 2000s to the entertainment behemoth it is today, their stints innovating at the forefront of the mobile and e-commerce revolutions, and their harmony with reliability engineering in the colourful, ever-changing yet challenging world of movies and online ticketing.

Exclusively on The Incidentally Reliable podcast — made by SREs for SREs, hosted by Zenduty.

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00:00 - Intro and humble beginnings

06:40 - BigTree Entertainment and the Dotcom Bubble

11:14 - Emergence of IT in ticketing

16:17 - Online Ticketing Business Models and Bizarre Regulations

21:37 - Building the tech behind BookMyShow

25:11 - Building at the bleeding edge of the Mobile Revolution

34:16 - Inception of SRE/DevOps practices with growing scale

38:45 - Observability and building the Incident Management 'A-Team'

43:15 - Martech and fine-tuning the Product Acc. to User Behaviour

48:44 - Onset of Netflix, Data-backed Decisions and Cinema Resiliency

58:36 - Shaping Cultures, Finishing touches at BMS and Personal Fulfilment
1:03:00 - Next steps, Flipkart and Fintechs
1:06:08 - Warroom Stories, Criticality of SRE and Crafting Company Culture
1:16:02 - Incident Management Culture and The Curse of the Khans
1:21:41 - Movies vs Sporting vs Events Ticketing and Pro-active Patching
1:27:16 - The Engineer's Satisfaction of When Things 'Just Work'