Suppose your website’s sales volume per hour suddenly drops. Something’s wrong. You also notice a fluctuation in the time it takes for a customer to add the last item to their cart and finish checkout. In this time, they enter payment details, log in to a payment portal, and finalize the purchase. This takes, on average, four minutes. However, this number has suddenly spiked three-fold to 12 minutes. Something’s definitely wrong.
There are several metrics in use to determine incident management success. Two of them are MTTD and MTTR, which we will be discussing in this piece.
In a distributed IT environment, there are a lot of moving parts, and all of them need to be monitored to ensure everything is working as it should. The rise of more complex infrastructures interweaving the cloud, on-premises, and hybrid architectures makes this a challenge. To make sure you have adequate visibility, you need an IT observability strategy.
Topology is a multilayered map showing how everything in the IT environment is related. It's similar to Google Maps, which gives you a bird's eye view into an area and how everything is interconnected. Also, in Google Maps, you can see how traffic is flowing and which intersections may be causing bottlenecks. A view into topology allows similar visibility. You can see how components of an IT system are laid out to interact with each other.
Imagine you have a hole in your car's tire. To fix it quickly and get on your way, you apply a patch. Then it happens again. You apply another patch. Before you know it, you're driving on the highway and you blow a tire. The risk was always there. You were simply hiding it because you didn't solve the problem. We see this often when it comes to IT issues. Teams take a band-aid approach to fixing problems without addressing the underlying causes.
As IT environments become more complex, enterprises running business-critical workloads in dynamic environments need to ensure the performance and reliability of their applications. This is where observability comes in. Observability is the ability of the internal states of a system to be inferred from external outputs. Without it, your team’s productivity could be greatly diminished.
Say you’re looking for a smart product to detect anomalies in your organization’s IT environment. A sales rep drops by and shows you all kinds of great artificial intelligence (AI) features with fancy-sounding algorithms. It sounds very impressive and seems like there is a lot of very valuable AI in the product. But, in fact, the opposite is true. This is a manual AI product wrapped in a deceiving jacket. Let me tell you more.
In this age of digital transformation, any issues with your IT infrastructure can cause major disruptions to your business. On top of this, IT environments that support critical business applications continue to get more complex and dynamic. As failures, outages, and incidents increase in volume and cost, the risk of an outage within your company becomes a very expensive one.
