For more than a decade, many of us have been working to bring Devops to organizations around the world. We’ve made amazing progress, but there’s so much more to do. Now that we have continuous integration & deployment widespread and developers are taking more ownership of production, what’s next? Amy will talk about what Resilience Engineering is, how it relates to devops, and how she thinks it gives us the science and research we need to take our organizations to the next level of robustness while remaining agile and growing our ability to care for the people around us.

Chaos engineering is the practice of hypothesis testing through planned experiments to gain a better understanding of a system’s behavior. The principles of chaos engineering have been around for years, and we have now reached the point where chaos engineering has gone from just being a buzzword and practice used by a few large organizations in very specific fields, to it being put in to use by companies of all sizes and industries.

Do you offer training to the engineers in your organization or do you throw them off the deep end to “sink or swim”? Providing training and education is universally important to set team members up for success in your organization and is critical for establishing a thriving Site Reliability Engineering (SRE) or DevOps practice and culture in the first place.

When humans are faced with a traumatic experience, our brains kick in with survival mechanisms. These mechanisms are the familiar fight or flight response, but can also include the freeze response - which occurs when we are terrified or feel that there is no chance of escape.

Every disaster is a concatenation of smaller failures. How can we design software and processes to accept that we live in an imperfect world? Explore the concepts of resiliency, harm reduction, over-engineering, and planning for failure with real examples.

Everything fails all the time. Knowing how to deal with these failures in serverless applications becomes essential to building resilient, highly-available systems. In traditional monolithic applications, catching errors and handling retries is relatively straightforward. But as our systems become more distributed, we now have multiple (often asynchronous) components processing events from several sources, all with vastly different retry behaviors and failure mechanisms. Utilizing old patterns can cause errors to get swallowed, creating brittle, unreliable systems that are difficult to debug and hard to maintain.

While outage-driven news headlines can cause stock prices to plummet short term, the performance-driven reputation loss is a slow burn for longer-term customer loss. This session compares slowdowns vs outages and the resulting need for insight more than observability. By understanding these difference, you'll be ready to drive agile applications, gain funding for lowering technical debt, and focus on customer retention.

Recent world-impacting events have caused us all to have to rethink the way we go about our daily work; in this talk, we'll look at how some of the pillars of Resilience Engineering might help you and your team deal with the changes we're all being forced to confront.

Tammy Butow ( Principal Site Reliability Engineer @ Gremlin ) answers the question, what is SRE?