IT Operations in 2023: Mapping IT to Business Goals
Welcome to 2023! As we transition from 2022 — which in many ways was exciting for undesirable reasons such as the lingering pandemic, conflict in Ukraine, and uncertain economic conditions — I am eager to look ahead to anticipate themes that will affect IT or, more specifically, IT Operations. As vendors, customers, and practitioners, we’ve worked in IT through many eras of disruption.