Building a Cohesive Workforce Through Shared Knowledge: A Brief Guide
Ensuring that all of your staff are working toward the same goals and sharing the same vision is key to building a cohesive workforce. One of the best ways to do this is through a universal training programme that allows you, as an employer, to ensure that all of your staff are on the same page and that they have the same knowledge base. Let’s take a closer look.
Sharing the Knowledge
One of the first things that you will need to do is to work out how you are going to share the knowledge. A lot of businesses implement training programmes which can take several forms, although a combination is advisable; you can choose between e-learning, shadowing, testing and hands-on experience. Oftentimes, training is limited to the onboarding process, which is where a lot of businesses go wrong.
Sharing knowledge is a continual process. Ensuring that training is regularly offered and prioritised is important. Striving to achieve greatness in your business is not always easy. Sometimes it is necessary to seek outside help. For example, partnering with Citation ISO – formerly OMS – can help; they come in and identify areas of weakness that need shoring up.
Celebrating & Encouraging Achievement
Annually hosting employee reviews is key to ensuring that you and your staff are on the same page. It also allows you to see whether or not there are any gaps in your team’s knowledge. These appraisals also give you the perfect opportunity to set goals for your team and encourage them to strive to achieve. It might also make sense for you to see whether there is a common theme; perhaps your teams are not sharing knowledge well, or perhaps the more experienced members of staff are sharing the wealth of their experience with the more junior members.
If this is the case, then you can clearly see where the issues lay, and you can come up with a plan to rectify this by prompting more interaction between teams. When a member of your team achieves something, you should also celebrate this achievement. If possible, it would also be advantageous to have the member of staff speak about how they reached this milestone and what other members of staff will need to do in order to emulate this achievement.
Increasing Productivity & Implementing a Uniformity Among Processes
When all of the team have access to the same knowledge base, their productivity is likely to increase. They have a better grasp of their role and where it fits in the grand scheme of the business. Them knowing their jobs inside and out encourages confidence and autonomy in their role. Finally, a shared knowledge also ensures consistency and a uniformity of all working processes meaning that if another member of staff needs to take over a job role temporarily, the role will continue to be approached in the same way.
A workforce is vital to the success of any business; they are the ones with their boots on the ground on a daily basis taking care of the day-to-day running of the business. Building a more cohesive workforce might seem like a challenge, and truthfully, it is not likely to be easy. However, with the right approach, it can become a reality. Think about the tips mentioned above to come up with your plan to create a shared knowledge base.