In today’s digital age, customer expectations are at an all-time high, with demands for instant support, flawless user experiences, and constant service availability. This environment of heightened expectations pushes organizations to innovate and streamline their operations continuously. Ensuring seamless service delivery hinges on the ability to detect and resolve issues swiftly, whether they are server crashes, software bugs, or unexpected outages.

We live in times of instant gratification, where customers expect same-day delivery, round-the-clock tech support, and seamless browsing experiences. Disruptive technologies and continuous innovation have raised expectations for faster and uninterrupted delivery of services. This shift is compelling organizations to adapt their operations to meet these new demands and stay competitive.

Lately, I have been thinking about the mental health effects that stem from working in the cybersecurity industry. And in my research, I came across an Afternoon Cyber Tea podcast that sparked my interest. During their talk, host Ann Johnson and Dr. Ryan Louie, MD, PhD, dissect parallels between those who work in cybersecurity and those who work in healthcare, and uncover how these types of jobs affect mental health.

Imagine this: You’ve just been offered a new job in tech. Maybe it’s your first job right out of college, and you’ve only heard of being on-call in passing conversations up until this point. Or, perhaps you’ve been in tech your whole life but never had to be on-call until today. Or, maybe you’re contemplating whether on-call is for you because your company is dangling some extra cash (because, who doesn’t like extra money!).