What are the Key Incident Management metrics/ KPI ‘s? How important is it to track Your Team’s Performance? If you are not doing so already the time is right to get your finger on the pulse by better understanding and managing your organizations incident management key metrics. How a company manages IT Incidents matters and most importantly the process has the power to impact sales – recent studies indicate 52% of U.S.

Holiday retail sales are likely to increase between 7% and 9% in 2021, according to Deloitte’s annual holiday retail forecast with holiday sales totaling $1.28 to $1.3 trillion during the November to January timeframe. Deloitte also forecasts that e-commerce sales will grow by 11-15%, year-over-year, during the 2021-2022 holiday season.