Operations | Monitoring | ITSM | DevOps | Cloud

Tim, Tom, and Oriana sit down with Monica Filak, Director of Customer Success at Nexthink, to explore what it really takes to turn DEX from a tool into a transformative methodology. Monica shares how her team helps organizations move beyond technology to rethink their people, processes, and communication — bridging the long-standing divide between IT and the business. From creative internal branding to AI-driven efficiency gains, she explains how companies can evolve from “shiny tool” thinking to achieving measurable, human-centered value.

What does real work-life balance look like in tech? In this honest and funny conversation, Sean Sebring and Chrystal Taylor share stories from their sabbaticals, burnout moments, and how they learned to unplug — for real this time. Topics we get into: Why burnout hits tech pros harder than most The art of saying “no” and setting healthy boundaries How to stop chasing “perfect” and embrace good enough Why taking time off sets a better example for your team Reframing success: from “always on” to sustainably productive.