Operations | Monitoring | ITSM | DevOps | Cloud

A walkthrough of the Slack-based SRE bot Mezmo's engineering team built on AURA, the open-source agent harness, running against Mezmo's own production tooling. Adrian Furlong shows the bot answering questions in a DM with tool calls visible inline, then in a shared channel where it reads the conversation before responding. He opens a fresh PagerDuty incident on camera. The webhook fires AURA, and within seconds, the agent posts a triage note back on the incident and a structured analysis in the dedicated incident channel.

See how Mezmo LiveTail helps teams move from passive log search to active, real-time investigation. In this demo, you'll watch live telemetry stream across services and environments, identify emerging issues as they happen, and use real-time context to troubleshoot faster before signals are delayed, buried, or lost in the noise. LiveTail is part of Mezmo's Active Telemetry platform — built for platform engineers and SREs who need immediate visibility into what's happening across their stack right now, not after the fact.

AI-powered root cause analysis only works when the data going into the model is clean, relevant, and structured. In this demo, we show how Mezmo's Active Telemetry approach helps engineers and SREs move from noisy application errors to immediate clarity. Using a restaurant ordering application running in Kubernetes, we trigger a database connection pool exhaustion issue and walk through two ways to investigate it with Mezmo.

This video shows how Mezmo's AI Assistant turns noisy telemetry into clear answers when errors spike. By preprocessing data and surfacing only the most relevant patterns, Mezmo quickly identifies issues like database connection failures or resource shortages and delivers actionable recommendations. Watch how AI-powered root cause analysis helps teams troubleshoot faster and with confidence. Mezmo's AI Assistant is built for platform engineers and SREs who need fast, reliable root cause analysis across high-volume telemetry pipelines — without manually sifting through noise.

Watch AURA autonomously respond to a production incident in real time—from building its reasoning context and querying PagerDuty and ClickHouse, to triggering a human-in-the-loop approval with the on-call SRE, to removing the stuck pod and validating remediation. Every behavior is defined in a simple config. AURA is Mezmo's AI-powered incident response agent built for platform engineers and SREs managing high-volume telemetry pipelines.

Many engineering teams rely on ElasticSearch for search and analytics, but as data volumes grow, so do the challenges of scale, cost, and performance. At Mezmo, we faced this reality head-on, recognizing the need for a more efficient and scalable solution to support our multi-cluster, multi-petabyte telemetry data backend. After extensive evaluation, we made the leap to Quickwit, an open-source, cloud-native search engine for logs. But making such a fundamental architectural shift—without disrupting customers—was no small feat.

Managing telemetry data efficiently is a constant balancing act—how do you maximize visibility while controlling costs? In this webinar, we’ll show you how Mezmo’s telemetry pipeline helps you make smarter decisions about your data.

Are you looking to enhance your observability and gain deeper insights into your systems? Curious about how a Telemetry Pipeline can revolutionize your monitoring and troubleshooting capabilities while keeping the cost low? Join Mezmo’s Bill Balnave (Vice President of Technical Services) for an insightful webinar unraveling Telemetry Pipeline’s key concepts, highlighting its significance in modern software development and operations. Discover how a Telemetry Pipeline enables you to collect, profile, transform, and analyze crucial telemetry data from your applications and infrastructure.

Watch our discussion on the 2024 DORA Accelerate State of DevOps report, where we dive into insights impacting software delivery, organizational strategy, and AI adoption in DevOps. We’ll review key findings and highlight practical steps for leaders to optimize development and delivery performance. Whether your organization is embracing AI, building internal platforms, or addressing burnout and resilience, this webinar will provide actionable takeaways for adapting to today’s evolving DevOps landscape.

In today's digital-first, cloud-native world, effective log management is crucial. It enhances software quality, operational efficiency, and the customer experience. However, with the rise of distributed and microservices-based architectures, organizations now generate petabytes of log data daily, making analysis and storage increasingly challenging.