Martello Technologies: Troubleshooting Microsoft Teams: The Network

When the Teams audio or video experience in important meetings performs poorly, you’re asked to identify and fix the issue. But there’s so many factors out of your control in between the user and Teams itself, the concept of pinpointing the problem – let alone resolving it – may seem a bit far-fetched.

In this first session in our 3-part masterclass series on Troubleshooting Microsoft Teams, we will take a deep dive into how to use Microsoft native tools to identify and troubleshoot network-related Teams call and meeting issues and then provide recommendations on the next steps to take to actually fix them, including:

• How to look for issues involving specific users, locations, and departments
• How to look for WiFi, dropped stream, and potential bandwidth issues
• How to identify the network (when possible) responsible
• Steps you can take to fix the problem