Martello Technologies: Building a Microsoft Teams Outage Response Plan: When Teams Availability Matters

Your organization’s reliance on Teams now embraces nearly every aspect of the collaborative platform, transforming your business to a digital workspace that requires Teams to be continually up and running. This makes having a response plan should some aspect of Teams either be not performing well or lacking availability absolutely necessary.

But what makes up a user’s end-to-end Teams experience goes well beyond Microsoft to include ISPs, WAN connectivity, internal infrastructure, VPNs, personal networks, endpoints, telephony hardware and services, and more. The bottom line though is more than 80% of Teams outages aren’t caused by Microsoft at all which makes an outage response plan equally complex.

So, how can you build out a Teams Outage Response Plan when you aren’t certain of root cause, scope and impact?