Good communication is at the core of any incident management process, empowering stakeholders with the information they need to avoid lost productivity. Delivering the right message through the right channel to the right people across the enterprise is key – if you’re simply firefighting and communicating reactively, stakeholders will likely get frustrated.

What’s just as important as resolving an impacted service? Providing detailed yet digestible updates to your communities and stakeholders. A recent update to StatusCast, involves the addition of three new status types that can be assigned to your components. Detailed communications is an essential component of incident response and management, and additional status types provide your users with a more granular view of incident activity.