A quarter has passed since we launched our Reliability Management capabilities that help developers focus on defining, monitoring and managing Service Level Objectives (SLOs) to drive great digital experiences. Reducing alert fatigue and balancing innovation with reliability are common outcomes that customers expect from Reliability Management. If you are new to SLOs, these insights from our customers capture common practices among peer developers.

In the past decade, we've seen explosive growth in the adoption of the cloud-based infrastructure model. IT organizations are increasingly choosing to reduce their up-front investments in IT infrastructure by deploying their applications into cloud environments. These environments offer on-demand availability of data storage and computing power that organizations need to handle high volumes of data and growing demand for application access and services.

IT tool consolidation is the ongoing and combined effort of all members of an IT organization to ensure that employees (only) use IT hardware, software and services that create and demonstrate explicit value for stakeholders in the business. The best metaphor for tool consolidation is in my kitchen, where common sense principles around value creation provide useful guidelines for any consolidation process.