Jira Service Management provides powerful built-in SLAs (service level agreements), so teams can track how well they're meeting the level of service expected by their customers.

Sérgio Freire, Head of Solution Architecture and Testing Advocacy for Xray, shows how to trigger test automation from Xray Cloud using GitLab and report the results back to Xray in a Test Plan. You can easily replicate this process for other frameworks including Jenkins, Robot Framework and Bamboo.

Brad Rydzewski, the founder of Drone, walks through a demo of the integration between Drone and Jira which allows developers to see key pipeline data right in Jira.