Routing rules provide the flexibility to notify a team using different escalation rules, or on-call schedules, for different alerts, at different times.
Watch this brief video to learn how to set up an email integration in Opsgenie. The email integration can be setup with any tool or application that can send email, and it’s a great way to test the functionality of Opsgenie when starting a trial.
Atlassian's Opsgenie can notify multiple users at once, but what if you want to notify an on-call engineer first and only notify other team members if the alert is not acknowledged for some time? Say hello to the escalation policies. Watch the video to learn more.