Operations | Monitoring | ITSM | DevOps | Cloud

It feels less like managing devices and more like remote babysitting. You check the dashboard, everything is green, and then a customer in the field tells you a device has been down for two days. At a handful of servers, the rare failure is an event.

Interface counters tell you a port is busy. Bytes in, bytes out, errors, drops. That’s enough to know a link is saturated, but not enough to know which conversations are saturating it, which devices are involved, or how a problem propagates across your network. For that you’ve traditionally needed dedicated network performance monitoring tools, usually expensive, usually a separate console from the rest of your monitoring.