Operations | Monitoring | ITSM | DevOps | Cloud

June 2023

Creating an impactful enterprise-wide digital experience (DX) - I

Post the pandemic, Customer Experience (CX) has emerged as the top priority for growth-oriented companies that are expending considerable effort to understand how customers perceive their organization at every stage of their digital interaction. According to Pew Research, “31% of U.S. adults go online ‘almost constantly’ as of 2021.” This is a significant increase from only 21% in 2015.

Unlocking the Potential of AI: ServiceNow's Blueprint for the Future of Work

Artificial Intelligence (AI) is revolutionizing the business landscape, offering immense potential to transform organizations into exponential enterprises. ServiceNow, recognized as the "engine of the enterprise," envisions a future of work where AI-powered solutions automate processes, enhance decision-making, and extract valuable insights from data.

Enhance Digital Experience & Optimize Workflows Using ServiceNow | iOPEX

ServiceNow has evolved from an ITSM/ITOM-centric workflow tool to become a great enterprise workflow orchestration platform that many businesses use to streamline their digital workflow experiences. ServiceNow allows you to connect various facets of your operations and its systems of record — whether it’s employees, customers, or partners — to streamline processes and optimize productivity.

Optimizing Business Processes with Digital Workflow and Automation | iOPEX

When it comes to optimizing business processes, efficiency is key. Having a clear and concise flow of information throughout every aspect of your organization will result in more effective business practices and more successful transactions with customers.