What makes a good or a bad ITSM tool? Which ones are best for a small company? For an enterprise? Read this article to find out.

In this time of the year when everyone reflects on their past and sets new goals, we thought it would be valuable to share some tips for ITSM professionals for the upcoming year. We talked to our CTO Ivan Samoylov, and he shared his ideas on what to focus on in 2024.