This Christmas, kids all over the world were busy writing their letters to Santa with their Christmas gift wishlist Well, we don’t know if Santa gives gifts to IT teams but if he did, here’s the wishlist we’re sending to the North Pole!
The ITIL definition of an incident is “an unplanned interruption to or a quality reduction of an IT service”. In your IT ecosystem, an incident may be caused due to a malfunctioning asset, or a network failure. Common incidents include issues with the printer, Wi-Fi connectivity, application locks, email service, laptop, file sharing, unresponsive servers, or even authentication errors.
