Project management is a growing field, it helps teams to organize and keep track of work, so projects can be executed successfully. It includes initiating, planning, executing, controlling/monitoring, and closing the project. So, the question is, is there one specific approach that we can use for effective project management? Definitely, not! Each project is unique and it would be impossible to employ a one-size-fits-all approach.
I waxed eloquently about the importance of IT in today’s business world in my previous blog post. So, I’ll put a lid on that (for now) and rather show you how to shape IT into an unstoppable force that powers your business in 2022 and beyond. Read away.
Self-service as a function has become ubiquitous, whether employed to improve customer satisfaction, employee engagement or both. With the slow but sure transition to a hybrid working model, customers (and employees) have begun to demand a better experience when it comes to servicing and issue resolution. According to The Hackett Group 2022 Key Issues Study, self-service automation has seen the most common shift in technology function workload for three years in a row.
According to Gartner, the global cloud ITSM market is expected to grow to over $12 billion by 2025. ITSM now is more important than ever (even more so, after the pandemic), and industry leaders agree. What does this mean for ITSM professionals? This blog details how the ITSM profession evolves and what technical and interpersonal ITSM skills professionals will need to excel in 2022 and beyond.
The Hackett Group’s 2022 Key Issues Study reveals technology’s top 10 priority objectives to help businesses plan their goals and tech investments to accelerate digital transformation in 2022. 2022 will be a year of experimentation and tech adoption for IT leaders and their technology organizations, driven by the pandemic-induced “work from anywhere” models and high penetration of cloud-based applications.
Did you know through 2023, I&O leaders will overspend by $750 million* on buying unused features of ITSM tools? That’s almost $150 million more from $600 million spend in 2019. Despite this steep increase in cost, why do so many I&O leaders continue to overbuy ITSM tools beyond their needs? This isn’t because organizational budgets are running in excess but because most I&O leaders rely exclusively on the Magic Quadrant or ITIL-based RFP templates when selecting their ITSM tool.
System outages are the worst nightmares for IT support teams, but they also provide an opportunity to stand out. During a major service outage, customers are often impacted a lot more because they have much less information about what is happening. Some of the biggest outages that affected users all over the world last year include those of Slack, PlayStation, Airbnb, FedEx, and Amazon.
