Operations | Monitoring | ITSM | DevOps | Cloud

July 2023

SysAdmin Appreciation Day: Honoring the Heroes of the IT World

System Administrator Appreciation Day, also known as SysAdmin Day, has been celebrated on the last Friday in July since it was created in 2000 by Ted Kekatos. It is a special day dedicated to acknowledging the contributions of system administrators and IT professionals who play a vital role in managing and maintaining the technology infrastructure of organizations.

Top 4 Methods Used to Attack Networks (And How to Defend)

Threat actors use a number of different techniques to gain access to company networks so that they can deliver ransomware payloads. In this blog, we look at four of the most common techniques currently being used to attack networks. The intent is to help MSPs and IT admins understand where the threats are coming from, and then where to focus their attention in order to protect their (or their customers’) networks.

What Does AI Mean for MSPs and IT Service Management?

Last month, at N-able’s Empower partner event in Prague, Chief Security Officer, Dave MacKinnon conducted a roundtable with executives from MSPs from the UK, Germany, Poland, and South Africa. The topic centered around artificial intelligence (AI) and initiated dialogue around whether they were planning to embrace AI and their concerns around the impact it could have on technology as a whole. After the event, I sat down with Dave to discuss some of the insights gained from the roundtable.

Better Understanding the Top-3 Challenges Facing MSPs Today

Having spent time with hundreds of different MSPs from around the world since starting our Business Transformation Program, we see that there are really three areas where MSPs are facing challenges today: This list in itself probably isn’t going to be news to anyone, but I think the way these topics are talked about within the N-able Business Transformation Program is a little different.

July MSP Growth Habit: 3 Tips to Help Meet Goals in 2023

We are now more than halfway through 2023—how is your MSP doing? Thinking back to January and the personal and business goals you set for yourself… Are you still on track, are you enjoying a successful year so far, or are you struggling? There are many studies out there that speak about the various success rates of individuals and businesses in keeping their new year’s resolutions and their business financial and operational goals.

SOAP vs REST-Which is Best for Integrating with N-central?

As part of my work as a Head Nerd, I have the pleasure of meeting with MSPs from all over the world. About a month ago, I was speaking with four technicians from a global MSP based out of California. They were very technically savvy, had a deep understanding of PowerShell, and had a huge emphasis on automation in their business.