Push came to shove with disruption and innovation during the pandemic. Enterprises started leveraging new technologies to gain competitive advantage, enter new markets, support employees from home and maintain business continuity. As a result, IT is faced with new challenges that are critical for realizing the value of the digital transformation that started and accelerated during the pandemic. To state the obvious, CIOs must manage an IT infrastructure that’s safe, sound and secure.

AIOps, or artificial intelligence for IT operations, uses AI and ML technologies alongside big data, data integration and automation to help make IT operations smarter and more predictive. AIOps has come around as a response to a pressing need for optimizing operations and minimizing risks to the IT infrastructure in the modern IT ecosystem.