Each year there comes a time to look forward and think about next year and maybe even further. This can be a daunting task, especially in the fast-changing IT industry. Luckily, Gartner prepared a list of the top 10 technologies that will drive the future of Infrastructure and Operations up through 2024. This list might come in handy when you’re preparing your 2020 roadmap and beyond.

Do you ever find yourself blindsided by the impacts of proposed IT infrastructure changes? There are ways to avoid unexpected consequences of IT change management. In their latest research, Gartner describes how I&O leaders can improve observability, customer experience and business health by starting with AIOps, adding CMDB and, finally, using both working in concert. We summarized the key takeaways of the research for you in this blog.