Operations | Monitoring | ITSM | DevOps | Cloud

We've been making a series of improvements across Obkio’s Network Monitoring and Observability application, and a lot of that work has been focused on one goal: simplifying not just how we show network performance data, but how easy it is to actually interpret and understand that data. Not everyone monitoring a network has the time, or the networking background, to dig through graphs line by line to figure out what's going on.

A full outage is the easy version of this job. Something goes down, someone notices immediately, you fix it, and you move on. Everyone understands that problem, including the users complaining about it. Intermittent network connectivity issues are a different animal. Your network connection works, then it doesn't, then it does again, all on its own, usually before you've had a chance to open a single tool. By the time you sit down to look, the network is behaving perfectly.

The Internet at one of your school sites slows to a crawl. Teachers can't load their lesson plans. A video call for a virtual class freezes. Your IT team calls the ISP. The ISP runs its own checks and tells you everything looks fine on their end. Sound familiar? This is the core problem every school board and public institution runs into eventually. Your ISP has full visibility into their own network. You don't.