Operations | Monitoring | ITSM | DevOps | Cloud

resolve

The Enterprise Buyer's Guide to Service Desk Automation Platforms

May 12, 2026 By John Gorham In Resolve
Here’s a story that plays out constantly in enterprise IT, and few people talk about afterward. A team runs an evaluation with multiple vendors using a structured scoring process. Then, they make their choice, but six months into deployment, the platform that excelled in every demo is now struggling with the actual environment. The IT leader who signed off is in a room with their CIO, trying to explain why the numbers fail to match the projections.
Read Post

Resolve's Agents of IT - S2Ep9 - When AI Personalization Gets too Personal

May 6, 2026 By Resolve In Resolve
In this episode of Agents of IT, we dive into one of the biggest conversations shaping enterprise AI right now: personalization. From copilots vs autonomous agents to the “creepiness threshold” of hyper-personalized AI, we explore what organizations are getting right, what they’re getting wrong, and why context matters more than ever in the future of IT operations. Topics covered in this episode: The team also breaks down.
View Video

Resolve Webinar: Introducing AgentLab: The Foundation of the Autonomous Service Desk

May 1, 2026 By Resolve In Resolve
Most service desks still operate across fragmented systems. A single ticket can touch 4–7 tools, often more, slowing resolution and increasing cost. Copilots suggest. Traditional automation executes fixed paths. Neither closes the loop. AgentLab changes that. In this webinar, we introduce a new model built on agentic AI and orchestration. One where AI agents don’t just assist. They act, adapt, and resolve.
View Video

Copyright © 2026 OpsMatters™. All rights reserved.