Operations | Monitoring | ITSM | DevOps | Cloud

January 2020

How to avoid one of the biggest critical incident headaches (no aspirin required)

You probably know this situation all too (painfully) well . . . A critical incident has hit. You get the alert and the race is on! First headache up on deck – coordinating all the stakeholders. You call, you email, you text – some people are available, some are not. Some might be sleeping, or just getting up in a completely different time zone.