Zenduty - Incident Priorities and SLAs
Incident Priorities and SLAs in Zenduty
Incident SLAs let you set acknowledgement and resolution SLAs for your incidents. SLAs allow your teams to prioritize incidents as well as increase transparency amongst incident stakeholders - support, account managers and management.
To know more about Incident SLAs follow the link to it's documentation : https://docs.zenduty.com/docs/IncidentSLA
Incident priority is the sequence in which an Incident or Problem needs to be resolved, based on Impact and Urgency. Priority also defines response and resolution targets associated with Service Level Agreements. Each team in Zenduty can define their own priorities like P0/P1/P2/P3 or L0/L4/L16 etc.