Your platform team isn't a ticket queue, here's the fix.

Centralized ops creates a single point of failure: every request waits in line, and your best engineers spend their day gatekeeping instead of building. Self-service APIs change that. Developers get what they need without filing a ticket, and platform teams get their time back for the infrastructure work that actually moves the needle.

Still routing everything through one central team? Tell us your setup in the comments.

Learn more about EngOps at cortex.io.

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