Driving Innovation: A Bias Towards Action with Greg Freeman
AI is changing network operations faster than ever.
In the latest episode of Next-Gen Network Heroes, Bob sits down with Greg Freeman of Lumen Technologies to talk about what it takes to innovate across one of the world’s largest telecommunications networks.
From deterministic workflows to agentic AI, Greg shares how his team is using automation, analytics, and AI to improve network reliability, customer experience, and operational efficiency at scale.
💡 Key themes from this episode:
- Why small incremental wins matter just as much as breakthrough moments
- How MCP and emerging AI protocols are changing the game
- The role of AI governance and security in enterprise adoption
- Why “bias toward action” is essential in fast-moving environments
- How customer conversations have shifted from infrastructure to AI
- innovation
This episode is full of practical advice for network leaders, engineers, and innovators navigating the AI era.
🔗 Catch the full episode now with the links in the comments!
Next-Gen Network Heroes is sponsored by Selector, an AIOps platform built for network teams by network teams.