Building an incident management process -

Building an incident management process -

In this podcast, our panellists discuss the foundations that any team needs to put in place when designing their incident management process. Starting from the basics of defining what we really mean by an incident, to how to set your severity levels, roles and statuses, Chris and Pete share their tips for building solid foundations to run your incidents.

In this episode, we cover:

00:55 What is an incident?

06:35 Questions to ask to figure out whether or not to declare an incident

12:27 Can you declare too many incidents?

17:59 Defining your severities

23:34 Why you need incident statuses

31:15 Incident roles and responsibilities

36:29 Using structured data to learn from incidents

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