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Enhancing ITIL Incident Management and the Customer Experience: Integrating ServiceNow with Atlassian Jira and Microsoft Azure DevOps

Delivering a premium digital experience is more than just clever features and functionality: it’s about maximizing uptime for end users. Our ongoing work with a Fortune 500 healthcare company illustrates just how important a seamless incident management process is to ensure product stability, and customer and employee happiness.

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Bizarro Defect Management - Are You Neglecting Customer Happiness?

If you’re a fan of Seinfeld, you may recall an episode where Elaine experiences an alternate reality of her circle of friends. A “Bizarro World” where polar opposites exist. Elaine meets Kevin, Gene, and Feldman who are kind, generous and lacking all the immature qualities of Jerry, George, and Kramer.

Let It Flow: Using Flow Metrics to Combat Cognitive Overload

Do conflicting priorities and interruptions disrupt your week? Is your calendar crammed with back-to-back meetings? If you are already overloaded and continue to take on more work, it’s likely you’re stressed. Stress impacts cognitive functioning - making it onerous to focus on and complete important work. While cognitive overload is difficult to measure, the impact is huge. How can the impacts of stress be measured--and communicated?
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SAFe 5.0: How to Avoid This Big Mistake

Large enterprises struggle to shed legacy ways of working, even after implementing the Scaled Agile Framework® (SAFe®). How do you root out old habits that persist underneath the shiny new varnish of SAFe? Enterprise agility can be hard to achieve for companies that weren’t built from the ground up as software companies. Old habits die hard, even under the glossy new surface of SAFe operating procedures and cadences.

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New Product Release: Tasktop Viz - Measure Your Value Stream Management (VSM) Journey

Tasktop Viz™ has been making waves since its official release back in March of this year. Never before have executives and practitioners been able to gain cross-value stream insights in one consolidated place in the way that Tasktop Viz provides. The incredible Fortune 100 adoption since its launch has helped us develop and prioritize the features that companies of this size need today to improve their business value delivery.

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Atlassian's Journey to the Cloud: Why You Need Enterprise-Grade Toolchain Integration

Atlassian’s latest announcement around its Cloud strategy is a great example of how your software delivery toolchain is a living and breathing platform. One that is perpetually influenced by the evolution of existing tools, the arrival of new tools, and the departure of legacy platforms.

From PMO to VMO: Accelerate your Transformation with Tasktop Viz

As organizations start to modernize and manage work by product, traditional roles are changing. PMO roles—such as Program and Project Managers—are expanding and evolving due to the reorientation of organizations toward value-based outcomes. So what does the shift from the PMO to the VMO (Value Management Office) really look like? During this on-demand webinar, Chris Ruch, SAFe SPCT at Agile Rising and Wendy Flowers, Sr.

Webinar: How to Get Real-Time and Actionable Visibility Into Your Value Streams

Tasktop Viz™ implements the Flow Framework® to enable organizations to measure business value and results, instead of projects and costs. It provides a live value stream visualization of your software portfolio to reveal bottlenecks and areas where you need to invest, and provides visibility into the health of your product value streams, measuring end-to-end flow for each value stream, while tying it all to key business results.
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Ushering in the Age of Value Stream Management (VSM)

Following the gains of Agile and DevOps, value stream management (VSM) is the natural next step in mastering software at scale. Recent reports by Forrester, GigaOm and Research In Action signal that the new era of managing IT is truly underway, as VSM helps IT leaders urgently seek to better align their software delivery with business outcomes and strategy.