When a critical incident strikes and hampers your business operations, it's how you handle what comes next that will make all the difference to the extent of damage and the length of downtime. Chaos in the aftermath does not need have to be the default. Your team can stay focused and cool-headed with a solid incident response (IR) plan.

Incident escalation is one of those seemingly mundane issues, the importance of which is often underestimated. Simply put, the escalation process is used to flag issues so that the relevant personnel can respond to situations. Implementation of a well-designed escalation process, however, is anything but simple.