AIOps, i.e., artificial intelligence for IT operations, has become the latest strategy du jour in the IT operations management space to help address and better manage the growing complexity and extreme scale of modern IT environments. AIOps enables some unique and new capabilities on this front, though it is quite a bit more complicated than the panacea that it is made out to be. However, the underlying AI and machine learning (ML) concepts do help complement, supplement and, in particular cases, even supplant more traditional approaches to handling typical IT Ops scenarios at scale.

During our recent webinar, Using the Right Data In Context to Prevent IT Outages, Forrester Principal Analyst Charles Betz shared his insights on the importance of leveraging the different types of machine data collected through intelligent monitoring and analytics solutions.

The ability to analyze data across customers in order to inform their offerings is emerging as a potentially significant differentiator between monitoring vendors that have SaaS deployment offerings and those that don't. While some vendors pursue this opportunity, others are waiting on the sidelines, uncertain about privacy implications.

The IT industry has invested billions over the span of several decades in improving infrastructure resiliency. Has it worked? A new study by the Uptime Institute, an independent division of 451 Research, indicates that significant IT downtime incidents have been trending in the wrong direction, with a 24% increase since the previous study in 2017.

In order to modernize for the digital economy, IT organizations need to build strategies that prioritize the user experience - deploying enhanced monitoring capabilities that include advanced analytics, automation, real-time insights and scalability.

Operating in a world of "here and now," demands on IT Ops teams have never been greater. New IT paradigms have created a rising tide of complexity and obfuscation for IT Ops teams that still own the bottom-line responsibility of keeping today's new services up and running.