Full-Stack Observability with Grafana Cloud: From Business Impact to Root Cause

Grafana

Nov 2, 2026

How do you trace a dropped conversion or a checkout failure to its technical root cause? See how full-stack observability in Grafana Cloud connects business impact to system performance across web and mobile clients, applications, infrastructure, and databases.

In this session, Principal Software Engineer Jim Gehrett and Staff Product Manager Sarah Constant demonstrate how to start with a business problem and work backward through the technology stack to investigate its cause.

Learn how Grafana Cloud uses OpenTelemetry and a knowledge graph to connect observability data across layers, helping people and AI agents investigate problems without losing context.

Learn how to:

Investigate performance issues across the frontend, application, infrastructure, and database.
Connect technical problems, such as slow database queries, to their impact on the customer experience.
Use the knowledge graph to understand relationships across your stack.
Move from a business symptom to a technical root cause with context intact.

Watch an end-to-end demo that provides a practical playbook for connecting what your business sees with what your systems are doing.

Speakers:
Jim Gehrett, Principal Software Engineer
Sarah Constant, Staff Product Manager

Chapters:

00:00 Introductions

01:08 The Product Launch Question

04:43 Knowledge Graph as Shared Context

06:02 Expanding Full-Stack Coverage

07:55 Business Context and Agent Tools

10:46 Demo: Mapping Banking Products

13:31 Demo: Querying the Knowledge Graph

16:22 Demo: Database Root Cause

18:28 Results and Proof Points