Operations | Monitoring | ITSM | DevOps | Cloud

Enterprise software has moved past the generative AI testing phase. Businesses with millions of daily users or workloads are no longer just prototyping LLMs in a vacuum. They’re directly wiring agentic efficiency into product interfaces and infrastructure to stay competitive. This wave is often compared to the spread of microservices in the past, but we aren’t just adding new dependencies and complexity.

At Honeycomb, we’ve been using Claude Code across our engineering team for a while. Anecdotally, I had a sense of who the power users were, and I had seen some examples of complex usage. But I wanted to be able to confidently answer questions, like: Claude Code supports OpenTelemetry out of the box, which means sending telemetry to Honeycomb takes just a few minutes of configuration.

Since Honeycomb started, it has had a weakness: too many choices. Every field, custom or standard, hundreds of them, all are free to group, filter, and visualize in dozens of ways. Which ones are interesting? Honeycomb exists to help people understand custom software. It doesn’t pretend to know what matters in your application. That’s an interpretive task, not programmatic. Hey, computers can do interpretation now!

Let’s start with a question. What is DevOps all about? I’ll tell you my answer. In retrospect, I think the entire DevOps movement was a mighty, twenty year battle to achieve one thing: a single feedback loop connecting devs with prod. On those grounds, it failed. Not because software engineers weren’t good at their jobs, or didn’t care enough. It failed because the technology wasn’t good enough.

OpenTelemetry makes it easy to produce and transmit any type of telemetry. In production environments, this often means deploying the OpenTelemetry Collector as an intermediary to process, enrich, and route telemetry data. As systems scale, so does this infrastructure—sometimes to hundreds or thousands of Collectors spread across environments.

If you’ve ever stared at your observability bill and whispered “there’s no way this is real,” congratulations! Your instincts are working.