Have you ever watched a movie (*cough* Godfather III) and said to yourself: “wow, this is so incredibly bad — I don’t think this can get worse!” But then it does. Much, much worse. Well, having a down, slow, or dysfunctional website is similarly nightmarish — just when you think the reputation devastation is finally over, there’s more on the horizon. With apologies to Shakespeare: hell hath no fury like a customer scorned. Not convinced?