AIOps (artificial intelligence in IT operations) in monitoring refers to the convergence of artificial intelligence, machine learning, and data analytics to make IT monitoring a responsive, intelligent, and agile business function. AIOps is not an alternative to DevOps but a great partner to it that provides intelligent insights when integrated with every stage of the cycle.

Sysadmins, short for system administrators, serve as a crucial subset of IT engineers and support staff and are often under-appreciated. Sysadmins are the lynchpins that provide continuity, performance, and security to the systems that connect every corner of the world. When COVID-19 scattered large workforces in offices across small home office networks, organizations relied on their sysadmins more than ever before to maintain work processes.