Operations | Monitoring | ITSM | DevOps | Cloud

August 2024

A Day in the Life of a Mezmo SRE

What keeps an SRE at the top of his game? I had an insightful conversation with Jon Duarte, a Site Reliability Engineer (SRE) at Mezmo and he walked me through his role and the various tasks he manages on a typical day. Here’s Jon offering a brief glimpse into the challenges he faces, the thought processes behind his approach, and the innovative solutions SREs come up with.

Dogfooding at Mezmo: How we used telemetry pipeline to reduce data volume

Like many other organizations, we at Mezmo struggle with a lot of telemetry data, and for a while our team configured our logs to be sent to a global Mezmo Log Analysis account in our SaaS so we would have a single pane of glass to view all of our logs. Our SRE team wanted to make sure that we have experience utilizing our new pipeline product. We set out some goals before we started using telemetry pipeline.

Applying a Data Engineering Approach to Telemetry Data

The exponential growth of telemetry data presents a significant challenge for organizations, who often overspend on data management without fully capitalizing on its potential value. To unlock the true potential of their telemetry data, organizations must treat it as a valuable enterprise asset, applying rigorous data engineering principles to glean the critical insights and accelerated investigations this data is meant to enable. The telemetry data platform approach democratizes access across disciplines and personas and fosters widespread utilization across the organization.

Unlocking Business Insights with Telemetry Pipelines

Imagine running a large company where data-driven decisions give you a competitive edge. You use a lot of business intelligence tools that tap into vast amounts of data, such as sales figures, inventories, and expenses. This analysis tells you how your company is performing. However, it does not reveal how your "company infrastructure" is performing. This crucial information comes from your systems in the form of telemetry data, such as logs and events.