Operations | Monitoring | ITSM | DevOps | Cloud

November 2021

Minimize the impact of critical incidents with Freshservice On-Call Management

“Service outage! Help!” These words (or their variations), have preceded notable losses of millions and billions of dollars in the 21st century. From large corporations to SMBs, no one is immune to the effects of downtime – whether planned or unplanned. However, the earlier an issue is noticed, the faster it is acted upon and resolved, resulting in little or no customer impact.

A Roadmap to Modernise IT Service and Operations Management

In the last decade or so AI has gone from a buzzword to table stakes. Data reveals that organizations that have adopted AI into their service management strategy have begun to reap the benefits. It is therefore imperative for businesses to invest in Intelligent Service Management to not just empower their agents but also keep up with rising employee expectations.

How to Become An Agent of Change in Your Organization

To change or not to change? It is a question that every IT leader faces in the wake of lagging technology growth. While IT leaders aren’t blind to the problem, change remains elusive. Instead of risking stability and performance by switching to an unknown alternative, many leaders stick with their known incumbent. But that’s not the case anymore. We see a new generation of IT leaders challenging the status quo and transforming the technology behind world-leading companies.