Operations | Monitoring | ITSM | DevOps | Cloud

The Kelverion Integration Pack for BMC Helix is a compliant integration for the Microsoft System Center Orchestrator IT Process Automation Solution. This Integration Pack enables users to create, update, get and delete records in BMC Helix ITSM. It supports Helix ITSM Versions 22.1 and 21.3 and Remedy ARS Versions 20.02 and 20.08.

The Integration Pack provides rich bi-directional integration and automation of ServiceNow using Microsoft System Center Orchestrator. This Integration Pack provides a powerful integration capability for writing Orchestrator runbooks. Using Kelverion smart discovery the Integration Pack interrogates the ServiceNow instance and discovers how it has been configured providing a forms based view of the tables, fields, properties and allowed inputs for mandatory and optional fields.